| 1 | Product Quality and Consistency | 18% | Documented quality-control procedures for incoming materials, production, assembly, and final inspection; sample-to-bulk consistency demonstrated. | Inspection checklist, batch records, approved sample, pre-shipment inspection report, corrective-action records. | Reduces defects, complaints, and replacement costs. |
| 2 | Quality Management System | 12% | A current, independently issued ISO 9001 certificate covering the relevant manufacturing site and product scope. | Valid certificate, certification-body details, scope statement, audit status, and site address match. | Indicates controlled and repeatable operating processes. |
| 3 | Material Safety and Regulatory Compliance | 12% | Material declarations and test reports are available for the destination market, including relevant chemical, surface-finish, and potable-contact requirements where applicable. | Third-party laboratory reports, declarations of conformity, restricted-substance statements, and traceable test methods. | Supports legal sale and lowers compliance risk. |
| 4 | Product Design and Functional Performance | 10% | Products have documented load, corrosion, durability, installation, and dimensional performance suitable for the intended use. | Technical drawings, tolerance data, performance tests, installation instructions, and sample evaluation. | Improves usability, safety, and long-term customer satisfaction. |
| 5 | Corrosion and Finish Resistance | 10% | Finish-performance testing is conducted using a recognized method appropriate to the material and destination-market requirements; results are linked to the supplied finish. | Salt-spray or equivalent corrosion report, coating specification, surface-treatment process, and production sample. | Important for humid bathrooms and commercial installations. |
| 6 | On-Time Delivery Performance | 10% | A verified on-time shipment rate of at least 95% over the latest 6–12 months, measured against confirmed production and shipping dates. | Anonymized delivery KPI report, purchase-order history, production schedule, and logistics records. | Protects launch schedules and inventory planning. |
| 7 | Production Capacity and Scalability | 8% | Capacity is documented by product category, with a defined plan for peak-season demand, tooling, labor, and critical component availability. | Capacity statement, production-line information, equipment list, capacity-planning records, and contingency plan. | Supports stable supply as order volumes increase. |
| 8 | Warranty and After-Sales Support | 8% | Clearly written warranty terms, spare-part availability, installation guidance, and a documented response process; standard accessory warranty coverage should be at least 2 years unless market rules require more. | Warranty policy, spare-parts list, service-level commitment, complaint log, and response-time records. | Lowers lifecycle cost and improves retailer confidence. |
| 9 | Export Documentation and Market Readiness | 7% | Ability to provide accurate commercial invoices, packing lists, product classifications, certificates, labeling, and destination-market documentation. | Redacted shipping documents, packaging artwork, product labels, customs data, and compliance files. | Reduces customs delays and relabeling expenses. |
| 10 | Sustainability and Resource Management | 5% | Documented control of waste, packaging, energy, and restricted substances; an independently verified environmental management system is an advantage. | Environmental policy, material-recycling records, packaging specifications, supplier declarations, and relevant certification. | Supports procurement policies and responsible sourcing goals. |
