| Purchase Price |
Compare at least three written quotations for the same configuration, quantity, and delivery term. |
The lowest unit price may not produce the lowest delivered cost. |
Signed quotation showing model specification, quantity breaks, currency, and validity period. |
10% |
| Landed Cost |
Unit price + freight + customs or import fees + local handling + payment charges. |
International freight, duties, and local taxes can materially change the final procurement cost. |
Use the same Incoterm, destination, shipment size, and customs classification for every quotation. |
15% |
| Expected Service Life |
Target at least 24 months of normal business use, with replaceable cushions and cables where practical. |
Longer service life reduces replacement frequency, waste, and long-term ownership cost. |
Review warranty terms, component availability, failure-rate records, and accelerated-use test results. |
10% |
| Warranty Coverage |
Prefer a written warranty of at least 12 months; 24 months is stronger for high-volume deployments. |
Warranty length and exclusions directly affect financial risk after deployment. |
Check coverage by region, return freight responsibility, repair or replacement timelines, and exclusions. |
10% |
| Technical Support |
Support available in the buyer’s operating regions, with a documented first response within 1 business day. |
Fast support limits downtime across time zones and reduces internal troubleshooting effort. |
Request support hours, escalation contacts, service-level commitments, and sample ticket records. |
10% |
| Replacement Parts |
Ear cushions, headbands, USB cables, adapters, and batteries should be available for at least 24 months. |
Replaceable parts extend product life and reduce the cost of complete-unit replacement. |
Obtain a parts list, price schedule, minimum order quantity, and typical replenishment lead time. |
8% |
| Order Lead Time |
Prefer a confirmed production and shipping schedule with no more than 30 calendar days for standard stock orders. |
Predictable lead times help buyers coordinate launches, replacement programs, and regional inventory. |
Compare quoted lead time with historical delivery records for the previous six to twelve months. |
10% |
| On-Time Delivery |
Target a documented on-time delivery rate of at least 95%. |
Reliable delivery reduces production interruptions, emergency freight, and missed customer commitments. |
Request shipment history, delivery performance reports, and references from comparable international buyers. |
10% |
| Defect and Return Rate |
Set a written acceptance target, such as a defect rate below 1% for volume shipments. |
Defects create reverse-logistics costs, employee downtime, and reputational risk. |
Review inspection reports, return records, corrective-action reports, and pre-shipment testing procedures. |
10% |
| Compliance and Compatibility |
Confirm applicable radio, electrical, safety, environmental, and market-entry requirements before purchase. |
Non-compliant products may be delayed at customs or restricted from sale and use. |
Verify test reports, declarations, user manuals, plug types, operating-system compatibility, and regional labeling. |
7% |
